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Water Sector Support
Reduce bad debt while improving affordability for vulnerable customers.
We deliver targeted programmes that address water poverty, income, and long-term financial resilience.
The Challenge
Ofwat Compliance
Meeting vulnerability and affordability obligations with evidenced outcomes.
Water companies must support vulnerable customers, reduce arrears, and demonstrate social value, while maintaining affordability.
Water Poverty
Customers choosing between water bills and other essentials need targeted support.
Debt Reduction
Helping customers manage bills through income maximisation reduces bad debt.
What We Deliver
Benefit checks and income maximisation
Water saving advice and efficiency support
Social tariff and WaterSure referrals
Debt advice referrals and budgeting support
Crisis support with food and fuel vouchers
PSR registrations and vulnerability identification
SROI reporting and outcome tracking
Staff training on vulnerability awareness
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