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Hope 4U Website Privacy Policy

At Hope 4U, we are committed to protecting your personal information and being transparent about what we do with it. Our privacy policy is written to help you understand what data we collect, why we collect it, how we manage and retain the data and what choices you have over how we use it.


Who we are

Hope 4U is a company registered in England and Wales with registration number 12748724, of Burton on Trent, DE13 0AU.


How we collect your information

We are committed to collecting and using such data fairly and in accordance with the requirements of GDPR. We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet;  e-mail address; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, communications); comments, feedback, product reviews, recommendations, and personal profiles.

We may collect your data in a number of ways, for example:

  • When you communicate with us by post, telephone, fax, SMS, email or other forms of electronic communication (including our portals and website)

  • When you attend a Hope 4U event or meeting or otherwise provide your details to a Hope 4U member of staff, or other representative

  • When you complete a Hope 4U survey or questionnaire

  • From third parties, social media and public domain sources

  • When you register for an account or enter information on our website

  • From the information that you or a third party working on your behalf provide

  • When using our services


Why do we collect?

  • To provide and operate the Services

  • To manage our activities

  • To communicate with you about support or services we are providing

  • To provide you with ongoing customer assistance and technical support

  • To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages

  • To operate our processing and management information systems

  • To collect fees or monies owed

  • To poll your opinions through surveys or questionnaires

  • To send updates about our company

  • To process applications and provide feedback on an application

  • To make payments to successful recipients

  • To prepare materials for use in training courses

  • To undertake an audit and statistical analysis in relation to the evaluation of research

  • To report to project delivery partners and funders

  • To invite participation in surveys

  • To contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you

  • To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services

  • To comply with any applicable laws and regulations.



The categories of data we collect

We may collect the following categories of personal data about you:

  • Your name and contact information such as address, email address and telephone number (and, on an ongoing basis, any change of address details)

  • Date of birth, gender, medical information and information relating to your relationships and financial details

  • Family details including dependants

  • Lifestyle and social circumstances

  • Education and employment details including history

  • Technical information collected through the use of cookies about your use of our website. For full details, please see our Cookies Policy

  • Information concerning your engagement with Hope 4U, including records of communications between you and us and your attendance at events and meetings organised by Hope 4U

  • Medical information such as dietary requirements where we require this information to provide catering services to you at our events;

  • Your opinion and feedback in relation to any surveys or questionnaires issued by Hope 4U that you complete, such as feedback



How we store your data

The data that we collect from you will not be transferred overseas.  By providing us with your personal data, you agree to the storing and/or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

It is our policy to ensure all personal information we hold is handled correctly and appropriately according to the nature of the information, the risk associated with mishandling that information, including the damage that could be caused to you as a result of loss, corruption and/or accidental disclosure of any such information, and in accordance with any applicable legal requirements. All information you provide to us is stored on our secure servers or on secure servers operated by a third party. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site or portals, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.


The basis for processing your data and how we use that data

We may process your personal data because it is necessary for our or a third party's legitimate interests. This will always be weighed against your rights, interests and expectations. Our legitimate interests include the operation of Hope 4U.  

Examples of where we process personal data in accordance with our legitimate interests include:

  • To correspond with you about our services or to improve our services, including details of events

  • Internal record keeping

  • To inform you of media opportunities, potentially, and of opportunities to write or feature in newsletter and other Hope Hope 4U content, and to send you these newsletters and other similar updates from time to time

  • Processing technical information about your use of our website to ensure that content on our website is presented in the most effective manner

  • Processing enquiries and complaints

  • Tailoring our communications

  • Carry out research and analysis, either in house or via a third party, of the services we provide

  • With our suppliers and sub-contractors for the performance of any contract we enter into with them to allow us to provide services to you, where they are under a duty to deal with your personal data in accordance with data protection legislation at that time in force in England and Wales

  • Project delivery partners for the performance of any services provided to you, where they are under a duty to deal with your personal data in accordance with data protection legislation at that time in force in England and Wales

  • External agencies and organisations for the purpose of complying with the applicable legal and regulatory obligations




In some circumstances Hope 4U may seek your specific consent to process your personal data: for example:

  • If we wish to use your name, likeness or an attributed quote in our newsletter, on our website or in marketing materials or as a case study to demonstrate the impact of our work

  • Sending marketing communications in relation to appeals, our services, events and resources by, electronic mail and SMS, in respect of which we operate an ‘opt-in’ communications policy

  • When working with charity, public sector or corporate partners where we have a relationship that we believe could help your financial or personal circumstances.


We will normally seek consent when processing your medical information in other contexts, such as dietary requirements for events. At times, the processing of personal data concerning your health may be necessary to protect your vital interests (such as your immediate safety) and it may not be appropriate to seek your consent in such circumstances.

If you have given your consent and you wish to withdraw it, please contact us using the contact details below.


When your personal data may be shared with others

For the purposes referred to in this Privacy Notice, and relying on the bases for processing as set out above, we will share your personal data with certain third parties, including:

  • Our, agents and contractors where there is a legitimate reason for their receiving the information;

  • Third parties whom we engage to assist in delivering our services to you

  • Charities (when you are making an enquiry/application for a grant to a particular charity or fund through Hope 4U

  • Our bank, to whom payment details are provided in order to process payments

  • Our website operator, who may store details such as name and email address (for example in respect of our e-newsletter mailing list)

  • Internal and external auditors

  • Our professional advisers and/or insurers where it is necessary for us to obtain their advice or assistance

  • Professionals who assist us in putting together, printing and delivering our newsletter (and other materials) and website content, and our IT support and data storage provider(s)

  • When we are legally required to do so (by a court, government body, law enforcement agency or other authority of competent jurisdiction).

  • When carrying out research and analysis.

We will never share your personal details with third parties for their own marketing purposes.


Links to other websites

Hope 4U website may contain links to other websites of interest. Once you have used these links to leave our site, you should note that we do not have any control over that other website. We cannot be responsible for the protection and privacy of any information which you may provide whilst visiting other sites and are not governed by this privacy statement.


Retention of your data

We may retain your personal data for as long as it is necessary to deliver our services; and to protect our legal interests, or as otherwise stated to you when your data is collected; or for such period as we reasonably consider appropriate in connection with our relationship with you and/or the organisation you represent/ed; or for record-keeping and archival purposes. 


Your rights

You have the right to object to how we process your information and you have the right for it to be removed. You also have the right to access, correct, sometimes delete and restrict the personal information we use. You have a right to complain to us and to the data protection regulator, please see the contact information below.


Questions and concerns

If you have queries or requests, such as unsubscribing or changing your details, please contact

  • By email:

  • By telephone: 0330 320 2140

  • By post: 21 Churchward Drive, Stretton, Burton on Trent, DE13 0AU

  • Data Protection regulator - Information Commissioner:


Privacy Policy Updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it

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