Our Services

Helping people increase income, reduce financial pressure, and build long-term stability. We help customers unlock their full financial potential by accessing all available support and building stronger money habits. • Maximising income through full benefit entitlement checks • Securing financial support by completing grant applications • Building financial confidence with personalised budgeting advice • Simplifying finances through income and expenditure assessments

Reducing energy usage, lowering bills, and supporting the transition to a more sustainable future. • Providing smart advice to improve energy efficiency • Creating personalised plans tailored to individual needs • Supporting installations of low-carbon technologies • Delivering aftercare check-ins to ensure lasting impact

Our advisors provide clear, practical guidance that helps customers better understand their usage and make simple changes that lead to immediate and long-term savings. • Providing energy and water saving advice to reduce usage • Offering tariff guidance to ensure the best value • Explaining bills and usage to improve understanding • Connecting customers to support schemes including social tariffs

We provide rapid intervention to stabilise situations, while also putting support in place to prevent future crises. • Issuing emergency fuel vouchers to maintain energy access • Providing food and supermarket vouchers to meet essential needs • Supplying household essentials during times of crisis • Delivering same-day support for urgent situations

Delivering end-to-end management of support programmes with measurable outcomes. • Designing effective programmes to meet organisational goals • Assessing applications to ensure fair allocation • Providing case reporting for transparency and insight • Tracking outcomes to measure impact and success

Equipping teams with the knowledge and tools to support vulnerable customers effectively. • Delivering staff training programmes to build capability • Raising vulnerability awareness to improve customer support • Providing best practice consultancy to strengthen services • Designing effective processes to drive consistent outcomes

Helping customers regain control of their finances by guiding them to appropriate, regulated support services. • Signposting to trusted debt advice services for specialist support • Providing general financial guidance to improve awareness • Helping customers understand their options and next steps • Encouraging early engagement to prevent escalation

Supporting vulnerable customers to access additional protections and essential services. • Assessing eligibility for Priority Services Registers • Completing registrations with relevant providers • Raising awareness of services to increase uptake • Tracking registrations to ensure successful access

Promoting awareness of carbon monoxide risks and improving household safety. • Delivering carbon awareness education to highlight risks • Completing CO₂ safety surveys to identify hazards • Distributing CO₂ alarms to improve protection • Providing safety literature to reinforce awareness