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Financial Services
Supporting Financial Customers
Meet FCA Consumer Duty while improving outcomes for vulnerable customers.
We deliver specialist support programmes that go beyond forbearance to create real financial resilience.
The Challenge
FCA Consumer Duty
Meeting vulnerability obligations with documented, auditable support outcomes.
Financial services firms must identify and support vulnerable customers while demonstrating fair outcomes and compliance.
Financial Hardship
Customers in debt or financial difficulty need holistic support beyond forbearance.
Customer Retention
Supporting customers through hardship builds loyalty and reduces defaults.
What We Deliver
Income maximisation and benefit checks
Debt advice support
Grant search and applications
Crisis support including fuel and food vouchers
Financial resilience and budgeting support
Vulnerability identification training for staff
SROI reporting and outcome measurement
Increase disposable income
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