Fuel vouchers explained
- 2 days ago
- 2 min read
A fuel voucher is a code that lets you add credit to your prepayment gas or electricity meter when you cannot afford to top up. It is free, you do not have to pay it back.
What is a fuel voucher?
A fuel voucher is a code, sometimes called a PIN, that adds credit to a prepayment gas or electricity meter. It is designed to help when you cannot afford to top up and at risk of being left without heat or power. It is a grant, not a loan, so there is nothing to repay. Fuel vouchers are only for people with a prepayment (pay-as-you-go) meter. Your voucher should keep your lights and heating on for around seven to ten days.
Who is eligible for a fuel voucher?
You may be eligible if you have a prepayment meter and are in financial hardship. That could mean you are on a low income, waiting for a benefit payment, or facing an unexpected crisis that has left you unable to top up. Eligibility criteria can vary depending on the scheme and the funding available in your area.
How much is a fuel voucher worth?
Fuel vouchers vary in amounts but usually around £30, rising to about £49 during the colder winter months, depending on your circumstances and the time of year. The exact amount and how often you can receive one depends on your situation.
How do I get a fuel voucher?
To ask about a fuel voucher:
Contact your energy supplier, who will give advice
Contact your Local Authority
Where do I redeem my fuel voucher?
You can use your voucher to top up your gas or electricity meter at any shop with a PayPoint, or a Post Office with PayZone. Instructions will be given to you from the organisation that has sent you a voucher. Take your voucher code and your meter key or card with you. You need to use the full amount in one go, as it cannot be split across separate visits, but can be split between your gas and electric.
Do I have to pay a fuel voucher back?
No. A fuel voucher is a grant, not a loan, so you never have to repay it.
What if I have run out of gas or electricity right now?
Contact your supplier for advice.
